ITSM 01

Simplify IT operations and boost your productivity

From incident resolution to asset tracking and long-term optimization — improve ITSM efficiency and fuel business success.

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Benefits 02

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Streamline workflows

Stay ahead of IT requests and issues with automation and AI. Prevent bottlenecks and improve processes with real-time insights.

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Improve collaboration

Connect platforms like Jira and Salesforce seamlessly. Enhance team visibility and eliminate silos across IT, Support, HR, and more.

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Boost satisfaction

Deliver better IT experiences with self-service and automation. Reduce workloads, speed up resolutions, and improve customer satisfaction.

Use cases 03

Master IT operations with smarter processes

Optimize IT service delivery with seamless workflows for incident resolution, asset tracking, 
and change control — all integrated within Jira.

01

Incident management

Ensure fast incident resolution with tools to effectively report, categorize, prioritize, investigate, and resolve incidents.
 

Use cases:

  • Enable an omnichannel service desk for incident reporting via Slack, Microsoft Teams, live chat, and WhatsApp.
  • Structure and group incidents efficiently to improve classification and response times.

02

Asset management

Manage unlimited assets in Jira Service Management and Jira Software — without consumption-based pricing.
 

Use cases:

  • Simplify asset tracking across Jira Service Management and Jira Software for complete visibility.
  • Monitor asset lifecycles from acquisition to disposal for better efficiency and compliance.

03

Change management

Implement IT changes seamlessly with structured approvals, risk assessment, and roll-back protection for complete transparency.
 

Use cases:

  • Assign reviewers and automate approvals for controlled, audit-ready change requests.
  • Manage risks with customizable frameworks, risk registers, and transparent audit logs.
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