Legal & compliance
We know legal stuff isn’t always the most thrilling read — but it’s important. That’s why we’ve gathered everything you need to know about our terms, policies, security commitments, and compliance standards in one place.
Policies and documentation
Featured links to key policies, agreements, and security information.
FAQs
Common questions and answers
The Subscription and Services Agreement is Appfire’s current primary standard agreement. The previous End User License Agreement remains available as an archived document because it may continue to apply to certain existing agreements.
You can find the latest versions of both agreements on our website at the links below.
Appfire uses standard agreements to make contracting as consistent and efficient as possible. If your organization has specific contracting or procurement requirements, contact your Appfire representative or submit a Legal inquiry below.
We take security seriously. Appfire follows industry best practices, maintains SOC 2 and ISO 27001 certifications, and has a dedicated Trust Center to keep you informed on compliance updates. Learn more about our robust information security program at trust.appfire.com.
The data stored depends on the app purchased and deployment method (data center vs. cloud). Most of our cloud apps store minimal data, and when we do, it's strictly for functionality and support purposes. We comply with GDPR, CCPA, and other global data protection regulations. If you are buying an app off of the Atlassian marketplace, you can easily see the details of the data processed on the Privacy and Security Tab of the Atlassian marketplace listing.
Flow works a bit differently than our other apps. The app collects metadata from your development tools, including code commits, pull requests, ticket statuses, and workflow metrics. Rest assured, Flow does not manipulate the actual content of your code — only data that helps reflect team activities and efficiency.
Flow connects with the tools your engineering team already uses — like GitHub, Jira, and Azure DevOps — aggregating data to provide a complete view of your engineering workflows. The Flow app delivers actionable insights to improve efficiency, enhance collaboration, and boost predictability in project delivery.
In each case, data is protected in accordance with our industry-leading information security program. Additional details can be found at our Trust Center.
Yes! If your organization requires a DPA, you can find that on our Trust Center at trust.appfire.com.
Appfire might use third-party services or tools to provide our apps. The relevant subprocessors depend on the products you are using. You can see a list of sub-processors on our Trust Center at trust.appfire.com. You can also subscribe for updates to know when things change. In each case, Appfire has evaluated the subprocessor to be sure they are committed to providing the same level of service as you expect from Appfire. Also, Appfire is a global company and has team members providing development, support, and operations worldwide.
We’ve got you covered! Visit our Support Portal to browse documentation, submit a ticket, or chat with our team.
We love feedback! Submit bug reports and feature requests through our Support Portal, and our team will review them as part of our continuous improvement process.
Quick links
Additional resources
We believe in making legal and compliance information easy to find — and even easier to understand. If you need further details, check out these resources or reach out to us directly.
Need more info? We’re here to help.
Not seeing what you need? Questions about compliance, contracts, or how our terms apply to your business are always welcome. Just drop us a line.