Reporting and visibility 01

Stop building performance reports by hand

Already connecting teams and systems? Add reporting to show performance and build the case for broader ESM adoption.

Start here if:

  • External stakeholders need visibility without full Jira access
  • Leadership asks for cross-team data that doesn't exist in your main Jira
  • Reports are built manually and outdated as soon as they’re shared
  • Teams rely on exports, spreadsheets, or repeated data requests
  • Leadership needs reporting with controlled access and audit visibility

What changes in Jira:

  • Dashboards pull live data from Jira and connected systems
  • No exports or manual assembly required
  • Dashboards can be shared via the Customer Portal, or secure external links
  • Service performance across IT, HR, and operations in one view
  • Access and dashboard visibility can be controlled and audited.

Implementation at a glance

Gain a complete view of work across teams with centralized reporting and executive dashboards.

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Scope

Start with one executive dashboard for your highest-priority metrics.

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What you need

Jira data access, a Dashboard Hub admin, and agreed KPIs.

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Steps

Define metrics, connect data, build dashboards, and refine.

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Watch-outs

Inconsistent projects, fields, and workflows can affect reporting accuracy.

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Typical setup

Build initial dashboards in hours, then expand as needed.

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Rollout approach

Start with one use case, validate it, then scale across teams.

Supporting apps 02

Centralize and share performance data