What is knowledge management in ITSM?

knowledge management in itsm
Ed Gaile

Ed Gaile

Jun 7, 2024

Ed Gaile

Ed Gaile

Ed Gaile is a Principal Solution Architect at Appfire, where he builds solutions that help channel partners deliver real value to their customers. An active contributor to the Atlassian ecosystem for more than a decade, Ed has also served as a Community Leader in Atlanta for the past 10 years.