Capita’s Digital Development Centre had strong agile practices and a CMMI Level 5 accreditation — but they knew excellence isn’t a finish line. To improve delivery speed, reduce waste, and make smarter decisions across teams, they needed visibility they could act on. With Flow, they transformed engineering insight into measurable gains, including faster code reviews, less friction, and stronger alignment across teams.

The challenge: Going beyond agile maturity

Even with a high level of agile maturity and CMMI Level 5 accreditation, Capita’s DDC saw room to improve. They wanted to spot blockers early, reduce waste, and make decisions based on data, not gut feel. Flow helped them:

Improve on-time delivery
Reduce waste while increasing efficiency
Boost engineer satisfaction
Guide change with real metrics

The solution: Turning visibility into action

Flow gave Capita the insights it needed to move faster and work smarter. Integrated with their existing tools, Flow made it easy to collect and analyze data and turn it into action. With Flow, the DDC team could:

Visualize workflow stages and spot bottlenecks
Monitor key performance metrics like cycle time and PR merge times
Drive targeted improvements based on data

The results: Measurable gains across the dev lifecycle

62% drop in PR iteration time — from 20 hours to 8
58% faster PR merge time — from 50 hours to 21
36% faster time to first comment — from 29 hours to 19

Customer testimonial

"Flow gave us insights into how our engineering teams work — and helped us make smarter, data-driven decisions. The dashboards and reports made it easy to track progress, measure success, and guide improvements."
Madhusudhana Rao Gollapudi, managing director, Capita DDC

Ready to reduce waste, move faster, and make better decisions with your data? Flow helps engineering leaders turn insights into outcomes.

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Capita accelerates engineering efficiency with Flow

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