“With Dashboard Hub, I can control exactly what I want to communicate – whether it’s an operational request or a roadmap update – and share it all in one place.”
Robbie Duckie, senior director of product program management, Claritas.

Claritas needed a better way to share campaign reports with clients, without giving them access to its internal Jira instance. With hundreds of active campaigns, the solution had to scale easily, centralize data, and provide real-time visibility around the clock.

Unfortunately, Jira’s built-in functionality didn’t cut it. Claritas had to rely on sharing Confluence pages, meeting notes, and organizing retro calls. The information exchange included a lot of manual work with employees sharing reports by request. This caused a number of issues:

Wasted time due to cumbersome processes,
Ineffective communication,
Lack of immediate visibility,
Inability to make timely decisions.

While automated insights were available in Jira, sharing them required granting access to the Jira instance itself, which contained sensitive customer information. The lack of dedicated public reports was a security concern.

Robbie took it upon herself to find a solution. And that’s when she tried Dashboard Hub Pro.

Dashboard Hub Pro: A game-changer for reporting at Claritas

Robbie Duckie was searching for a dashboard app on the Atlassian Marketplace when she found Dashboard Hub Pro. What stood out immediately? Simplicity.

“I found Dashboard Hub Pro when I was looking for dashboarding apps. When I tried it out, the ability to simply click ‘external share’ without giving someone access to my Jira instance was a big selling point for me.”
Robbie Duckie, senior director of product program management, Claritas.

Robbie implemented Dashboard Hub Pro herself on the company Jira instance with no issues. The no-code, click-through configuration allows both technical and non-technical users to adopt the app quickly.

“I have not needed to contact support. Actually, it's really easy to use. I consider myself fairly technical, so I have to write a lot of queries for the things that I normally want, but it was pretty much click-through. Anybody on my team can set it up easily, it's kind of out-of-the-box.”
Robbie Duckie, senior director of product program management, Claritas.

But ease of use and implementation aren’t the only ways Dashboard Hub Pro has impacted Claritas's daily work.

Real-time visibility and scalability without compromising security

Data security is crucial for any business, and Claritas is no exception. The ability to embed dashboards into other platforms for external stakeholders is invaluable. It helps maintain data integrity in Jira while being able to share progress with customers seamlessly.

“The biggest thing is the safety of the information in my Jira environment. There's always some risk you take by making something a public page. So being able to take that entire link and embed it into a platform that I'm using and make it repeatable is a big add-on.”
Robbie Duckie, senior director of product program management, Claritas.

Having a robust method of sharing reports streamlined communication. There was no need to organize retro calls or share meeting notes anymore. Now, a customer can access their reports at any time without having to request them. Since the dashboards update in real time, stakeholders can be sure they always have access to reliable and up-to-date information.

“People work across several different time zones. So if somebody wants to be able to check their dashboard to understand current progress, they can do it without waiting a few hours for a response. Using Dashboard Hub Pro cuts out a lot of the back-and-forth communication. It provides real-time updates, so that's been really helpful.”
Robbie Duckie, senior director of product program management, Claritas.

Another benefit of Dashboard Hub Pro is the scalability of reporting. Robbie’s team is able to group data with total flexibility, and it also allows them to easily build reports with all client data in one place. Having a single source of information for each customer makes it easier to track valuable information.

On top of that, the app allows Claritas to replicate reports for other customers with ease.

“It’s about providing insights to customers without giving them access to our Jira – and automating that information. I’ve been embedding the data and making it repeatable using Dashboard Hub Pro. We have customers running hundreds of campaigns each month, and now they can see everything in one place.”
Robbie Duckie, senior director of product program management, Claritas.

The Claritas leadership quickly embraced the idea of turning manual, fragmented, and inefficient reporting into an automated, scalable, secure, and centralized alternative.

“I have had some feedback from executive leadership that they are happy with the direction we’re going. Once I explained the cost for our instance and the potential ROI, it was instantly approved because it solves a critical need.
Robbie Duckie, senior director of product program management, Claritas.

Dashboard Hub replaced manual, unreliable reporting with real-time, centralized dashboards. External clients and teams now access secure, always-updated insights without needing Jira access.

About Claritas

Claritas provides an integrated marketing optimization platform powered by an industry-leading, accuracy-first Identity Graph, patented AI-technology Clair™, and an unmatched dataset that covers 100% of U.S. adult consumers, over 4 billion devices, and includes more than 10,000 demographic and behavioral insights. The platform enables marketers to enhance ROI by pinpointing ideal audiences, executing precise multichannel marketing engagements, and optimizing campaigns across online and offline channels.

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How Claritas delivers secure and scalable reporting with Dashboard Hub Pro

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