“With the new process we adopted this year using JSU, we've seen a significant increase in productivity, and decrease wasting time”
Vincenzo Favara, Scrum Coach at Docebo

When Docebo, a leading provider of cloud-based learning management systems for Fortune 500 companies, found their project workflows quickly multiplying in number and complexity, managing them efficiently within Jira became a significant challenge. Vincenzo Favara, Scrum Coach and Jira/Atlassian products admin at Docebo, looked for a solution to improve operational efficiency around the company’s workflow management.

Instability and frequent errors drove a need for better workflow management

Docebo’s previous solution encountered stability issues and required frequent monitoring. Ensuring consistent workflow adherence and minimizing project execution delays were major pain points.

“A significant portion of my day was consumed overseeing manual task updates and troubleshooting errors in Jira.”
Vincenzo Favara, Scrum Coach at Docebo

While Vincenzo was adept at the technical elements of the previous solution, the tool was too technical for managers to use, which led to low adoption. Combined with the complexity of Docebo’s workflows, there was a need for a more stable and user-friendly solution that could be utilized by non-technical managers.

Enhanced usability and performance with JSU Automation Suite for Jira Workflows

Vincenzo, along with another project manager, searched for a solution on the marketplace and a solution was found in JSU Automation Suite for Jira Workflows. JSU offered a comprehensive suite of automation tools seamlessly integrated into Jira, setting it apart from competitors. It’s no-code, simple & intuitive user interface makes creating workflows more accessible. Plus, the ability to handle complex tasks like issue creation, custom field management, and workflow enforcement made JSU the ideal choice for Docebo.

JSU enabled Docebo to streamline their workflow automation effectively. The implementation was straightforward, and the ease of use made JSU accessible to less technically savvy admins, project managers, and other team members with admin access, not just Jira admins.

Use Cases:

Process adherence: JSU has been crucial in ensuring that Docebo's business follows established engineering processes. For instance, security approvals now trigger subsequent team tasks automatically, reducing manual oversight and errors.
Autonomous workflow creation: JSU’s user friendly interface has allowed even non-technical admins to create workflows, making the tool invaluable across various teams.
Linked issues and custom fields: Starting with creating linked issues and progressing to updating custom fields, JSU proved instrumental in joining business and development projects into one automated process.

“Automation with JSU significantly reduces the time and effort managers and team members spend on manual processes. It also minimizes errors since automated processes ensure consistency and eliminate the possibility of overlooking critical steps.”
Vincenzo Favara, Scrum Coach at Docebo

Results: Increase in productivity and project velocity

JSU has been instrumental in enabling autonomous workflow creation, saving time and resources. The automation with JSU ensures tasks proceed seamlessly, reducing manual intervention and errors. JSU helps standardize processes across all teams, facilitating effective collaboration. Vincenzo reports that the tool's importance extends beyond engineering, benefiting the entire organization.

Results include:

76% time saved on cross-department projects, one month vs a week

“Previously, we often spent considerable time waiting to confirm if different departments were ready, sometimes a whole month before starting new tasks. Now, with our dual-track process and JSU, it typically takes just one to two weeks.”
Vincenzo Favara, Scrum Coach at Docebo

Docebo's adoption of JSU automation tools has transformed their project management workflows, enhancing productivity, improving team collaboration, accuracy, and operational efficiency. By streamlining processes and enabling autonomous workflow creation, JSU has become a vital tool for Docebo's continued success in providing leading e-learning solutions to enterprises globally.

About Docebo

Docebo (NASDAQ:DCBO; TSX:DCBO) redefines the way enterprises leverage technology to create and manage content, deliver training, and measure the business impact of their learning programs. With Docebo’s SaaS learning management system platform, organizations worldwide are equipped to deliver scaled, personalized learning across all their audiences and use cases, driving growth and powering their business.

Docebo cuts project time by 76% using JSU Automation Suite for Jira Workflows

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