“Connector for Salesforce & Jira solved exactly what I was trying to do. The app has helped me keep the data in the right spots.”
Joel Perkins, Senior director of IT systems engineering at Lookout
As a rapidly growing business, Lookout, a leading provider of data-centric cloud security, was challenged with streamlining how their teams worked across environments. The field sales team worked inside Salesforce and the product engineering team worked in Jira. They were relying on manual copying/pasting to keep both Salesforce and Jira updated, which led to breakdowns in communication and a stalled sales cycle.
At first the lookout team considered creating an internal tool to connect Salesforce and Jira, but after evaluating the considerable internal resources and time spent maintaining their own solution, realized this was not feasible. Ready to put an end to the tedious manual work and information gaps between the teams, Lookout decided to reach out to E7 Solutions for help.
Fast-tracked efficiency with the right partners
Lookout had previously engaged E7 Solutions for a major migration project that successfully reduced the scope from a year to just 2 weeks to completion, so they knew E7 Solutions would provide proven strategic advantages over creating their own solution.
“E7 has been a great partner. They've been able to provide context, guidance, expertise, that complements my team's already operational knowledge.”
Joel Perkins, Senior Director of IT Systems Engineering at Lookout.
Lookout came to the E7 team with the question: “How do we get two different teams who work in two different platforms to streamline that communication without forcing one of those teams to go into a tool they're not familiar with?”
Seamless integration with Connector for Salesforce & Jira
E7 had assisted other clients who needed to improve communication and collaboration between teams working in different platforms, so they knew immediately that Appfire had the perfect solution in Connector for Salesforce & Jira.
“Connector for Salesforce & Jira is an easy to use app and it comes from Appfire. We trust the security behind it, we know the support behind it, so it’s an easy decision to make, especially when solving a Salesforce to JIRA connection, that no one else does right now.”
Michael Abdelnour, Director of Business Development, E7 Solutions
Connector for Salesforce & Jira by Appfire provided Lookout with the solution needed to help the field sales team and the product engineering team collaborate while still allowing them to work where they were most comfortable. With two-way sync, all important information is automatically pulled across both Salesforce and Jira with no manual work required.
“Connector for Salesforce & Jira solved exactly what I was trying to do. The app has helped me keep the data in the right spots.”
Joel Perkins, Senior Director of IT Systems Engineering, Lookout
Simple implementation, immediate results
With the support of E7 and Appfire, Lookout implemented Connector for Salesforce & Jira and almost immediately was able to streamline and automate cross-functional workflows between Salesforce and Jira.
The field sales team could create Jira issues from Salesforce, while the product engineering team could comment and transition issues from Jira. The integration between environments immediately decreased unproductive context-switching, reduced error-prone manual entry, removed complexity, and improved productivity.
“My sales team always has the latest information from the product engineering team on where those stories or issues stood. Having that information front and center has been very crucial to making sure we're successful in our operations globally.”
Joel Perkins, Senior Director of IT Systems Engineering, Lookout
Partners in innovation and efficiency
After the successful integration between Salesforce and Jira, Lookout has continued to trust E7 Solutions and Appfire with their business challenges.
“Appfire has been part of the Atlassian platform at Lookout since I started here many many years ago, and that footprint has expanded as Appfire has provided additional platforms and integrations that we've leveraged as we've moved throughout the Atlassian platform,” says Joel Perkins, Senior Director of IT Systems Engineering at Lookout.
Currently, Lookout has worked with E7 Solutions and Appfire to solve a variety of business problems and currently utilize eight Appfire products across sales, engineering, and ITSM.
About Lookout
Lookout, Inc. is the endpoint to cloud security company purpose-built for the intersection of enterprise and personal data. They safeguard data across devices, apps, networks and clouds through our unified, cloud-native security platform — a solution that’s as fluid and flexible as the modern digital world. By giving organizations and individuals greater control over their data, they enable them to unleash its value and thrive. Lookout is trusted by enterprises of all sizes, government agencies and millions of consumers to protect sensitive data, enabling them to live, work and connect — freely and safely.
About E7 solutions
E7 is a Michigan-based Atlassian Platinum Solution Partner that guides growth-minded companies through digital transformation. They are focused on improving collaboration, productivity, and efficiency. As transformation enablers, E7 is highly specialized in all aspects of service management and platform migrations.
Still copy-pasting between Salesforce and Jira? Connector for Salesforce & Jira keeps both sides in sync so sales and engineering stay aligned, updates happen automatically, and nothing slips through the cracks.
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