“Jira Integration+ helps us automate a lot of manual events. We’re seeing at least 25% to 30% time is saved with the app.”
Shivi Verma, Sr. Manager Engineering - Cloud Apps, Docusign

The Challenge

At DocuSign, the #1 company in e-signature and contract lifecycle management, streamlining operations and managing live incidents efficiently were critical needs. The process of creating Jira tickets from Slack was cumbersome and time-consuming, often involving manual steps that slowed down response times and hindered productivity. Shivi Verma, Sr. Manager Engineering - Cloud Apps, recognized the need for a more integrated and automated solution to address these challenges.

The Solution

DocuSign adopted Jira Integration+ to bridge the gap between Slack and Jira. This integration allowed the operations and live incidents teams to automate the creation of Jira tickets in real-time directly from Slack. By embedding Jira Integration+ within the Slack workflow, the teams could drive the intake process seamlessly, eliminating the need for manual data entry and significantly speeding up the ticket creation process.

The Impact

The implementation of Jira Integration+ resulted in substantial time savings for DocuSign. Shivi Verma reported that the automation provided by the app led to a 25% to 30% reduction in the time required to manage workflows. This efficiency gain was particularly valuable for the operations and live incidents teams, who could now focus more on resolving issues rather than on administrative tasks.

The integration also facilitated broader adoption of Slack for creating Jira tickets, as users found it more convenient and efficient than switching between different platforms. This seamless workflow integration contributed to a more streamlined and productive working environment.

Early Adoption

DocuSign was among the first customers to adopt Jira Integration+, recognizing its unique two-way integration capabilities that were not available with other vendors. This early adoption underscored the company’s commitment to leveraging innovative solutions to enhance operational efficiency.

Conclusion

Shivi Verma’s experience with Jira Integration+ highlights its significant impact on DocuSign’s productivity and workflow management. By automating the ticket creation process and integrating it within Slack, the app has enabled DocuSign to save considerable time and improve their incident response times. As DocuSign continues to innovate and streamline its operations, Jira Integration+ remains a crucial tool in their arsenal, driving efficiency and supporting their commitment to excellence.

About Docusign

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

How Jira Integration+ helped DocuSign automate manual work resulting in 30% time saved

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