As Lightspeed’s engineering organization scaled, so did the complexity of delivering work on time. See how their leaders used Flow to gain visibility into team dynamics, reduce delivery friction, and improve onboarding — all by turning siloed engineering data into actionable insights.

The challenge: Scaling with speed and clarity

Lightspeed’s engineering organization was scaling fast, but with growth came complexity. Repos, teams, and tools multiplied, and leaders lacked a unified view of how work flowed across the organization.

They needed to:

• Track and reduce cycle time

• Standardize review and merge practices

• Understand how changes impacted team performance

They weren’t looking for more metrics — they wanted clarity to lead with confidence.

The solution: Visibility that drives change

Flow connected Lightspeed’s engineering data into a single view, giving leaders the insights they needed to drive change. With Flow, they could:

Visualize bottlenecks in their development workflow
Reduce PR cycle time by identifying review slowdowns
Measure onboarding effectiveness with ramp-up tracking
Improve planning with trustworthy delivery metrics
Flow helped leaders go beyond reporting and start driving outcomes

The results: Insight to impact

35% reduction in cycle time
14-hour drop in time to merge pull requests
Faster onboarding for new developers
Better planning and retros backed by real data

Leading with trust and clarity

"I’ve been able to show the leadership team exactly how the development team is doing. That’s built trust and empowered me to make decisions that move the team and the company forward."
Jaimie Caldwell, senior software delivery engineering manager, Lightspeed

Want to reduce friction, coach with confidence, and deliver faster? Flow helps you lead with data and turn engineering insights into business results.

Talk to a Flow expert

Lightspeed accelerates engineering performance with Flow

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