"If JMWE stopped working tomorrow, it would be a disaster. It’d be as if the whole instance isn’t working anymore since JMWE is so integrated into our processes."
Quabu is a premier consultancy firm renowned for its expertise in leveraging Atlassian tools. Alex Carreras, an Atlassian Consultant at Quabu, is responsible for handling complex client requests, including integrations with other platforms and customer administration.
We spoke with Alex about the challenges Quabu faced while supporting a customer’s migration from data center to the cloud. Since Quabu was responsible for implementing automation as part of the transition, it was essential for them to find a solution that would be accessible to non-developers yet powerful enough to handle intricate automation tasks across their team.
Breaking through Jira’s automation limits
Migrating from data center to the cloud is not a simple process. It requires careful planning, the right tools, and a well-structured approach. For Quabu, automation was a key part of this transition, but they needed automation that was powerful, but easy to use.
At first, Quabu relied solely on Jira’s native automation to support their clients. While it worked for basic tasks, it quickly hit limitations when handling more complex workflows. Tasks like cloning issues became cumbersome, requiring custom scripts just to define target projects. Without a flexible solution, Quabu’s team had to rely on inefficient workarounds, such as manually cloning hundreds of fields.
Quabu also ran into challenges with customizing issue priorities and optimizing workflows for Jira Service Management (JSM). For example, when agents received calls that were typically resolved on the spot, they needed a fast-resolution status. This required a custom field that only appeared when needed, allowing agents to quickly log a resolution reason and transition the issue without unnecessary steps.
To overcome these roadblocks, they began exploring third-party apps. ScriptRunner was one option, offering advanced capabilities for customization. However, it required scripting knowledge, making it inaccessible for many of the non-developers on their team. Even routine tasks demanded custom scripts, which slowed down processes and created a steep learning curve for new users.
Quabu needed an automation tool that scaled with them—without unnecessary complexity.
The right tool for powerful, no-code automation
JMWE was the solution Quabu had been looking for. After struggling with the limitations of native Jira automation and the complexity of scripting-heavy tools, they needed a powerful yet accessible automation solution. A recommendation from Alex’s teammate led them to JMWE, and it quickly became clear that it was the right fit. It allowed them to simplify automation without sacrificing functionality, enabling both technical and non-technical team members to build and manage workflows with ease.
At first, they were drawn to its ease of use—a tool that didn’t require deep programming knowledge but still handled complex workflows. As they started implementing it, they quickly saw how it could replace multiple custom scripts, making processes more efficient and manageable. For example, JMWE’s ability to copy all fields when cloning issues eliminated the need for time-consuming manual configurations, something they previously had to work around.
The transition to JMWE was smooth, requiring little training since its preconfigured post functions made automation setup much faster. Even those without extensive Jira administration experience could quickly get up to speed. Over time, the team also found that they could consolidate their automation efforts, reducing unnecessary scripts and simplifying workflows.
A major turning point was discovering shared actions, which allowed them to create automations once and reuse them across multiple workflows. Rather than setting up the same automation repeatedly, they now manage everything from a single screen, keeping workflows clean and organized.
Now, after years of working with JMWE, Quabu has made it a key part of their automation toolkit. As a solution partner, they confidently implement the app across client projects, knowing it allows them to build efficient, scalable workflows. With a tool that supports both technical and non-technical team members, they no longer waste time troubleshooting limitations. Instead, they focus on optimizing processes and delivering automation solutions that truly work.
“With JMWE, we can always say ‘yes’ to clients – we’re no longer facing those limits of native Jira Automation” — Alex points out.
From 3 days to 3 hours – How JMWE Transformed Automation
JMWE has had a major impact on both Quabu’s internal operations and the clients they serve. By making automation more accessible and efficient, it has helped save time, simplify workflows, and improve Jira automation management at scale.
How JMWE helps Quabu’s clients
- Reports are generated faster than ever – JMWE enables data extraction that significantly reduces reporting time. Clients can now generate reports using JMWE-provided data in just 3 hours instead of 3 days — this equals to over 250 hours saved per year, which is an 87% decrease in time spent on reporting.
As Alex puts it, "reports now take hours instead of days, thanks to JMWE."
- Faster, smoother onboarding – With preconfigured post functions, clients can start building automations in hours instead of weeks, eliminating the need for extensive scripting training.
- Automation is cleaner and more scalable – JMWE helps clients manage workflows without running into Jira’s execution limits. With shared actions, they can set up automation once and reuse it, reducing clutter and keeping processes easy to maintain.
How JMWE powers Quabu’s internal operations
JMWE isn’t just something Quabu recommends—it’s an essential tool they rely on every day.
- It has become deeply integrated into their daily workflows.
As Alex puts it, “If JMWE stopped working tomorrow, it would be a disaster. It’d be as if the whole instance isn’t working anymore since JMWE is so integrated.”
- With automation running smoothly, the team spends less time on manual tasks and more time delivering value to clients.
- Instead of struggling with Jira’s automation limits or complex scripts, Quabu can now build and modify workflows with ease, ensuring everything runs smoothly.
By making automation more accessible, JMWE has transformed the way Quabu works, helping them meet deadlines with confidence and provide a better experience for both their team and their customers.
See how JMWE can simplify your workflows.
Book a callAbout Quabu
Quabu is a trusted Atlassian Solution Partner specializing in automation, cloud migrations, and workflow optimization. With expertise in configuring and managing Jira instances, Quabu helps businesses streamline processes, reduce manual effort, and scale efficiently. By leveraging powerful Atlassian tools and third-party solutions like JMWE, they enable both technical and non-technical teams to build smart, scalable automation without complex scripting.