Kerry Gorgone
Jun 2, 2022
"What's the difference between Jira Service Management ('JSM') and Jira Software?" Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire.
Jira rockstar Rachel Wright joins Appfire's Kerry O'Shea Gorgone to explain Jira Service Management ("JSM") vs. Jira Software. We cover feature differences between the two, who should use each program, and some other Jira options that might work for you depending on the work you and your team do.
About the guest
Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator. She wrote The Jira Strategy Admin Workbook, and The Ultimate Guide to Jira Migrations: How to Migrate from Jira Server to Data Center or Cloud.
She's also a speaker, an Atlassian Community Leader and author of courses for new and advanced Jira admins and users.
She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016 (the first year you could actually get certified). She's the owner and founder of Industry Templates, LLC, which helps companies grow, get organized, and develop their processes. Rachel also uses Atlassian tools in her personal life for accomplishing goals and tracking tasks. She wrote her first book, the Jira Strategy Admin Workbook, in Confluence and tracked her progress in Jira!
About the show
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.