Upgrade your
Data Center support
with HelpDesk+
Upgrade your
Data Center support
with HelpDesk+
Why HelpDesk+?
Halp’s end-of-life date is June 4, 2024, and Atlassian Assist is limited to Cloud customers. But HelpDesk+ does everything Halp and Atlassian Assist can do (and more), making it your ideal solution for conversational ticketing in Data Center.
HelpDesk+ | Halp | Atlassian Assist | ||
---|---|---|---|---|
Available in Data Center | ||||
Works with Jira Software projects | ||||
Notifications | Limited functionality | |||
Approval routing | Cloud versions only | |||
Internal comments or reply to customer, off-hour settings, raise request on behalf of | Limited functionality | |||
Automation | ||||
Capture discussions in tickets | Limited functionality, no attachment support | Limited attachment support | ||
Admin dashboard | ||||
SLA notifications |
Available in Data Center
Works with Jira Software projects
Notifications
Approval routing
Internal comments or reply to customer, off-hour settings, raise request on behalf of
Automation
Capture discussions in tickets
Admin dashboard
SLA notifications