Upgrade your

Data Center support

with HelpDesk+

Upgrade your

Data Center support

with HelpDesk+

Halp is going away, but you can keep IT support running smoothly with HelpDesk+. Integrate Jira Service Management with your favorite communication tools: Slack and Microsoft Teams.

Try for free

See how HelpDesk+ streamlines your IT operations

Every team deserves top-notch support. With Halp sunsetting, you need a powerful alternative: Use HelpDesk+ to redefine your request management processes by seamlessly integrating Jira Service Management with Slack and Microsoft Teams. Improve efficiency and boost employee and agent satisfaction at the same time.

What you can expect from HelpDesk+

Why HelpDesk+?

Halp’s end-of-life date is June 4, 2024, and Atlassian Assist is limited to Cloud customers. But HelpDesk+ does everything Halp and Atlassian Assist can do (and more), making it your ideal solution for conversational ticketing in Data Center.

	Halp	Atlassian Assist
Available in Data Center
Works with Jira Software projects
Notifications	Limited functionality
Approval routing		Cloud versions only
Internal comments or reply to customer, off-hour settings, raise request on behalf of		Limited functionality
Automation
Capture discussions in tickets	Limited functionality, no attachment support	Limited attachment support
Admin dashboard
SLA notifications

HelpDesk+

Halp

Atlassian Assist

Available in Data Center

Works with Jira Software projects

Notifications

Approval routing

Internal comments or reply to customer, off-hour settings, raise request on behalf of

Automation

Capture discussions in tickets

Admin dashboard

SLA notifications

Get started with HelpDesk+ today

Try for free