"We chose Power Scripts for our customer’s migration, because it provided the functionality we needed in the cloud and was much more cost-effective than other scripting apps. Appfire has been phenomenal—always ready to help find the best solution for our joint customer."
Kharisma Moraski, VP Global Customer and Partner Solutions at Service Rocket

Solving migration challenges with Power Scripts

ServiceRocket, a trusted Atlassian partner with over 20 years of expertise, recently faced a challenge when helping a major American retailer migrate to the cloud. The retailer's infrastructure relied on another major scripting app, which was essential to its operations. However, the complex scripts couldn't be replicated 1:1 in the cloud, presenting significant obstacles to the migration.

"They were delaying a really much-needed strategic move to the cloud because of the complexity of trying to get all their ScriptRunner scripts to move over."
Kharisma Moraski, VP of Global Customer and Partner Solutions at ServiceRocket.

ServiceRocket needed to help their customer find a better solution—one that could reduce the complexity, deliver the necessary functionality in the cloud, and streamline costs. After evaluating several options, the team recommended Power Scripts, a powerful scripting automation app for Jira that lets users create advanced automations using the JavaScript-like Simple Issue Language (SIL).

Power Scripts allows retailer to save 15k annually while accelerating the cloud migration with portable scripts

ServiceRocket selected Power Scripts due to its simplified, intuitive scripting language, improved script maintenance, and cost efficiency. They found that while offering the same required functionality as their current scripting solution, Power Scripts would be around 33% cheaper, saving them an estimated 15k annually.

“As the customer was already using Appfire, Power Scripts allowed us to reduce vendor complexity for the customer, delivering the same capabilities at a price that was 3-4x lower than alternative scripting automation solutions.”
Kharisma Moraski, VP of Global Customer and Partner Solutions at ServiceRocket.

With Power Scripts, the retailer was confident it would make the overall move from DC to Cloud smoother, and more cost-effective in the long run. In particular, the team highlighted the portability of SIL scripts as a key differentiator. This portability allows easy migration between Jira versions, instances, and hosting types, reducing the need for manual script rewrites during Jira upgrades or when moving scripts from DC to Cloud.

"Even though there were changes that needed to be made, it made a lot of sense from a cost-effective standpoint, as well as how they would long-term manage it in the cloud.”
Kharisma Moraski, VP of Global Customer and Partner Solutions at ServiceRocket.

The choice to implement Power Scripts helps the retailer complete their cloud migration more efficiently, avoiding the operational difficulties they had previously encountered.

A strong partnership: ServiceRocket and Appfire

ServiceRocket’s success with Power Scripts was further strengthened by its close partnership with Appfire. This collaboration allowed ServiceRocket to provide a highly effective solution, ensuring that their customers’ needs were met with Power Scripts’ superior performance.

"Our teams work really well together for the good of the customer. Appfire is always willing to jump in, help demo with the customer, and look through RFP requirements—whatever it takes to find the best solution."
Kharisma Moraski, VP of Global Customer and Partner Solutions at ServiceRocket

Appfire’s dedication to support, flexibility, and ongoing innovation enabled ServiceRocket to help clients streamline their cloud migrations while achieving significant cost savings. Power Scripts has become an essential part of ServiceRocket’s automation toolkit, especially for clients looking to reduce complexity in the cloud.

As more organizations migrate to the cloud, ServiceRocket and Appfire continue to provide cost-effective, powerful solutions that meet the evolving needs of modern enterprises.

About ServiceRocket

Using a “whole product” approach to ecosystem development and tech-enabled services delivery, ServiceRocket empowers companies to build unstoppable businesses. Headquartered in Palo Alto with offices around the world, ServiceRocket is a trusted resource for thousands of enterprises. ServiceRocket helps companies get the most from their software, enabling them to transform the way they do business. Learn more at www.servicerocket.com.

ServiceRocket saves leading retailer $15K annually, speeds up cloud migration with Power Scripts

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