“It was one of those product experiences where you wonder “why doesn’t everything work this way?”
Karl Meisterheim, Senior Engineering Manager, Tithe.ly

Finding the right integration for a complex workflow

Tithe.ly, a leading online giving platform for churches, needed a seamless way to integrate Jira with Slack. With a large engineering department spread across various product teams, they required a solution that allowed automated requests to flow from Jira into Slack, ensuring everyone had visibility into key projects without the chaos of endless Slack DMs.

“We needed a solution that prevented us from having a thousand Slack DMs that everyone lost track of,” said Karl Meisterheim, Senior Engineering Manager at Tithe.ly. “We wanted to capture who the reporter was, what system it was for, and include some specific metadata in Jira.”

Shortcomings of off-the-shelf integrations

Initially, Tithe.ly tried to use free integration solutions available on the market. However, these options fell short of their needs.

“The off-the-shelf solutions just didn’t work,” Meisterheim explained. “There were lots of little bugs and glitches. Sometimes requests didn’t come through at all, or they did, but the fields didn’t map the way you would expect them to.”

Realizing that these solutions weren’t up to the task, Tithe.ly began searching for a more robust and reliable integration tool.

Integration+ for Slack delivers simplicity and reliability

During their search, one of Tithe.ly’s engineers discovered integration+ and introduced it to the team. They started a free trial and were immediately impressed by how effortlessly it worked.

“My first response was, ‘Wow, they really nailed it. It just does what it needs to do and it does it right. It makes sense and it gets out of your way,’” said Meisterheim.

Integration+ offered the level of customization Tithe.ly needed, allowing them to set fields in Jira so that tickets appeared in a way their teams could easily manage.

Tithe.ly quickly transitioned to a subscription plan and began rolling out Integration+ across their various teams.

“Everyone was delighted. Integration+ has been painless for us to use. It’s simple, easy, and our team trusts the results.”
Karl Meisterheim, Senior Engineering Manager, Tithe.ly

Time-saving benefits across the organization

Even after just a few months of using Integration+ for Slack, Tithe.ly has experienced significant time-saving benefits. Their engineers now enjoy better project visibility, improved communication, and a faster resolution of requests.

“We are definitely saving time. For the team receiving the tickets, they don’t have to track down DMs or get pinged by multiple engineers asking what happened to their request.”
Karl Meisterheim, Senior Engineering Manager, Tithe.ly

The customer experience team also benefits from a streamlined process for reporting and escalating customer issues within Slack.

“For folks making the requests, it's super simple, and it saves them the time of interfacing with Jira through Slack without having to log in or spin up that particular project.”
Karl Meisterheim, Senior Engineering Manager, Tithe.ly

Integration+ has proven to be the ideal solution for Tithe.ly, providing a seamless and reliable way to manage Jira requests within Slack. By simplifying their workflows and improving communication across teams, Tithe.ly has been able to save valuable time and ensure that everyone stays aligned on important projects. The result is a more efficient and cohesive engineering and customer experience team, all thanks to the straightforward and effective functionality of Integration+.

About Tithe.ly

Tithely provides the tools needed to engage with a church online, stay connected, increase generosity, and simplify the lives of church staff. With tools like text and email messaging, custom church apps and websites, church management software, digital giving, and so much more… it’s no wonder over 37,000 churches in 50 countries trust Tithely to help run their church. Learn more about the global leader in church technology at tithely.com.

Why Tithe.ly chose Integration+ for Slack to streamline their workflow

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