Empower your service desk teams and modernize processes in Jira

End-to-end SLA management solution for the simplest to the most complex of SLAs, to help fulfill service requests on time.

• Create SLAs with dynamic conditions, workflows, and JQL queries.
• Track SLAs with color-coded panels, real-time counters, and notifications.
• Analyze SLAs with reports and gadgets to improve processes over time.

Allow service desk teams to spend less time on repetitive tasks and more time helping customers.

• Save time on manually writing or copying and pasting responses to common issues.
• Create dynamic templates for comments, signatures, issue description fields, bug reports, feature requests, and more.
• Templates can trigger an automatic sequence of actions to streamline your internal workflows.

Create effective service delivery workflows, spot bottlenecks, and improve processes over time.

• Choose from over 30 additional custom fields that collect data and KPIs on issues in the background.
• An out-of-the-box solution that boosts your Jira workflow conditions, validators, and post functions without the need for you to spend time coding, scripting, or maintaining these.
• Get real-time insights on everything from individual issues to projects with multiple workflows

Maximize Return on Investment, quickly troubleshoot incidents, and minimize risk by increasing visibility into how assets are used.

• Gain insights into spending and utilization of assets such as hardware, software licenses, services, and related contracts.
• Modernize traditional and paper-based processes to save time and minimize errors in asset management.
• Minimize disruptions caused by expired SSL certificates and software subscriptions with timely notifications

Two-way integrations that allow work to flow across Jira and each communication platform.

• View and update Jira issues in Slack, get notified in Slack when things change in Jira, create Jira issues from Slack, and update issues directly from Slack.
• Create Slack channels for Jira issues, automatically invite users in Slack, create dynamic channel names, and update the issue from Slack.
• Embed agile boards as tabs on your channels in Microsoft Teams, get alerts when Jira issues are created or updated, and make changes to Jira issues directly from Teams.

Eliminate manual work in service delivery reporting to boost ​​efficiency and transparency.

• Set up your own customizable charts or use pre-defined templates with gadgets (such as Customer Satisfaction, Time to First Response, and Time to Resolution) to create dashboards for ITSM teams. You can also report across your entire portfolio of projects with multi-project gadgets, to get a complete view of service management across teams and projects.
• Effectively share your reports with secure and unique links with external stakeholders without access to your instance, improving your reporting efficiency. These dashboards can also be shared via Jira Service Management customer portals.
• Build a reporting hub for your Atlassian tools (Jira Software, Jira Service Management, Statuspage, Opsgenie, Insight, Confluence, and Bitbucket).