ITSM

IT Service Management

Solution use case 01

Knowledge management

Empower service teams to easily manage and share knowledge articles so the right answers are always at your employees’ and customers’ fingertips.

Teams who trust us

Main benefits

Establish a healthy feedback loop between your service desk and knowledge base, ensuring that documentation is current and fit for purpose.

Promote customer self-service

Empower end users to self-serve by harnessing the power of AI and automation to recommend relevant knowledge base articles.
Knowledge management

Faster resolutions = lower ticket volumes

Give employees and customers an instant solution to their requests while easing the volume of tickets entering your service desk.
Knowledge management

Kick pesky repetitive tasks to the curb

Establish a healthy feedback loop between your support and knowledge base with recurring questions answered in knowledge articles.
Knowledge management

More benefits

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Documentation lifecycle management

Automate processes to manage the lifecycle of critical documents like knowledge base articles, policies, and documentation required to meet compliance standards.

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Optimize documentation management

Establish feature-rich, well-supported, and scalable Quality Management Systems for process improvement, compliance certainty, and better customer satisfaction.

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Documentation from Slack

Integrate Slack and Confluence to update documentation on the fly to save important information from channels, messages, and threads without context switching.

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One central dashboard

Create a shareable dashboard with data from Jira Service Management, Jira Software, Confluence, Bitbucket, Jira Work Management, Statuspage, Opsgenie, Insight, and top third-party apps.

Supporting 02

Apps that enhance knowledge management

ITSM

Comala Document Management

Streamline collaboration, ensure compliance, and improve governance across Jira and Confluence. Trigger custom Confluence document approvals based on specific Jira events or status changes, keep track of document audit trails, and ensure data traceability.

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HelpDesk+

Integrate Jira Service Management and Slack with HelpDesk+ to give your employees an easy way to request IT and general support. The app’s AI-powered chatbot also empowers employees to self-serve while reducing service desk ticket volume.

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Dashboard Hub

Gain business-critical insights on how your service desk is performing with a central reporting hub that pulls data from across your Atlassian tools (Jira Software, Jira Service Management, Statuspage, Opsgenie, Insight, Confluence, and Bitbucket).

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Docs+

Manage your knowledge base from Slack with advanced two-way integration. Locate content in your Wiki from Slack, save your messages to pages in your Wiki save important information, and subscribe to updates to get alerts when content is updated.

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Comala Document Management made so much sense for us. It uses a Wiki-like structure for document management, enabled only by Comala Document Management.

Ronny H.

You can create a dashboard and share it with your customers (or at least any user without a license). This is brilliant!

Alex K.

We advocate it to other people in our position who are trying to achieve a medical device regulation and have a heap of documentation!

Manjul R.

Resources and news 03

Resources

Access helpful content, from guides to webinars, podcasts, and more.

Read case studies

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