IT Service Management
Solution use case 01
Empower service teams to easily manage and share knowledge articles so the right answers are always at your employees’ and customers’ fingertips.
Teams who trust us
Establish a healthy feedback loop between your service desk and knowledge base, ensuring that documentation is current and fit for purpose.
Promote customer self-serviceEmpower end users to self-serve by harnessing the power of AI and automation to recommend relevant knowledge base articles.
Faster resolutions = lower ticket volumesGive employees and customers an instant solution to their requests while easing the volume of tickets entering your service desk.
Kick pesky repetitive tasks to the curbEstablish a healthy feedback loop between your support and knowledge base with recurring questions answered in knowledge articles.
Documentation lifecycle management
Automate processes to manage the lifecycle of critical documents like knowledge base articles, policies, and documentation required to meet compliance standards.
Optimize documentation management
Establish feature-rich, well-supported, and scalable Quality Management Systems for process improvement, compliance certainty, and better customer satisfaction.
Documentation from Slack
Integrate Slack and Confluence to update documentation on the fly to save important information from channels, messages, and threads without context switching.
One central dashboard
Create a shareable dashboard with data from Jira Service Management, Jira Software, Confluence, Bitbucket, Jira Work Management, Statuspage, Opsgenie, Insight, and top third-party apps.
Apps that enhance knowledge management
Comala Document Management
Streamline collaboration, ensure compliance, and improve governance across Jira and Confluence. Trigger custom Confluence document approvals based on specific Jira events or status changes, keep track of document audit trails, and ensure data traceability.Learn more
Integrate Jira Service Management and Slack with HelpDesk+ to give your employees an easy way to request IT and general support. The app’s AI-powered chatbot also empowers employees to self-serve while reducing service desk ticket volume.Learn more
Gain business-critical insights on how your service desk is performing with a central reporting hub that pulls data from across your Atlassian tools (Jira Software, Jira Service Management, Statuspage, Opsgenie, Insight, Confluence, and Bitbucket).Learn more
Manage your knowledge base from Slack with advanced two-way integration. Locate content in your Wiki from Slack, save your messages to pages in your Wiki save important information, and subscribe to updates to get alerts when content is updated.Learn more