Knowledge Management

Knowledge Management

Solution use case 01

External knowledge base

Apps that lower support costs, boost customer satisfaction, streamline knowledge capture, improve information access, and simplify data analysis.

Teams who trust us

Main benefits

Empower users to work together and find information instantly with a system that adapts as you grow. 

Facilitate collaboration

Collaborate to refine and expand articles. An effective KMS facilitates contributions, reviews, and updates to keep knowledge current.

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Champion self-service

Improve user satisfaction by enabling fast, independent issue resolution and keep your support team free to handle more complex inquiries.

Scale creation and maintenance

Streamline document creation using templates, workflows, and version control to minimize effort while creating high-quality documentation.

More benefits

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Get the right docs to the right people

Enhance clarity: segregate drafts from published content. Refine within drafts while users access only approved versions.

Uncover obstacles

Analyze support performance right from Confluence. Draw insights from user behavior and support inquiries to optimize content continuously.

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Stay in your flow state

Manage documents within a single source — from Confluence or Slack — to produce and deliver timely, accurate, and relevant information.


Bridge knowledge gaps

Quickly deliver knowledge articles that fill in the gaps. Configure pages to guide data entry and apply workflows that publish automatically.

Supporting apps 02

Apps to enhance your knowledge base

Knowledge Management

Advanced Tables for Confluence

Integrate, format, and display external data in Confluence to enhance its functionality as a centralized hub. With real-time visualization capabilities, presenting data in a visually appealing way becomes effortless.

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Docs+ for Slack

Manage your knowledge base from Slack with two-way integration. Locate content in Confluence from Slack, save Slack messages to Confluence pages, and subscribe to get content update alerts. Integrates with Comala Document Management (Data Center).

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HTML for Confluence

Embed custom HTML from external sites, page attachments, or from outside XML content, safely and securely — right within your Confluence pages.

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Comala Document Management

Streamline collaboration across Confluence. Automate customized document approvals based on specific events or status changes, track document audit trails, and ensure data traceability.

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Comala Publishing

Keep your draft and published Confluence documentation separate - continue collaborating without compromising the finalized content. Integrates with Comala Document Management

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Dashboard Hub for Confluence

Gain business-critical insights on how your service desk is performing with a central reporting hub that pulls data from across your Atlassian apps.

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Quickly reproduce and reuse content by consolidating multiple excerpts onto a single Confluence page. Easily share information from one location to multiple pages and spaces. Integrates with Comala Document Management (Data Center)

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“Comala Document Management was the reason we decided for Confluence. It made so much sense for us to use a Wiki-like structure for document management.”

Ronny H.

“[MultiExcerpt] is the definitive content sourcing app for Confluence. We tried it on trial, loved it, and have been very happy together for years since. We use thousands of these.”



Case studies

Let all great work flow