IT Service Management
Solution use case 01
Minimize risks associated with IT changes to ensure smooth transitions and minimize downtimes.
Teams who trust us
Implement critical changes to your systems and services safely while automating workflows, ensuring the right people are looped in at the right time.
Build unique review & approval processesAssign reviewers to approve change management requests with advanced workflows to ensure the right people see the changes at the right time.
Fulfill change management requests on timeDedicated SLAs can be seen in issues and related issues across Jira Service Management and Jira Software, keeping everyone in the loop.
Implement changes safelyManage changes in your Jira application’s configuration. Take, compare, and deploy previous config versions or refresh the staging environment.
Implement changes safely
Easily incorporate additional condition, validation, and post-function capabilities to change management workflows.
Related asset visibility
Get better visibility into the changes that could impact laptops, computers, software licenses, and other assets for users.
Create response templates for common change requests that automatically trigger workflow events in Jira.
Smart assignment capabilities
Automatically assign change management requests to the right people at the right time, every time.
Supporting apps 02
Apps that support change management
Comala Document Management
Streamline collaboration, ensure compliance, and improve governance across Jira and Confluence. Trigger custom Confluence document approvals based on specific Jira events or status changes, keep track of document audit trails, and ensure data traceability.Learn more
Enhancer Plugin for Jira
Arm teams with KPI metrics to continuously improve service workflows. This includes the app’s time tracking report which allows teams to spot bottlenecks in their workflows, as well as custom fields, reports, conditions, validators, and post functions.Learn more
Jira Misc Workflow Extensions (JMWE)
Give clients the ability to customize their workflows with over forty conditions, validators, and post functions, as well as advanced scripting capabilities and automation tools.Learn more
Canned Responses Pro Templates for Jira
Spend less time on repetitive tasks and more time helping customers with dynamic templates for common tickets in Jira Service Management, bug reports, story points, feature requests, and other tasks in Jira Software.Learn more
Time to SLA
Keep track of your service level agreements (SLAs) across teams in Jira Service Management and Jira Software with Time to SLA, the #1 SLA app in Jira helping you to fulfill more service requests on time.Learn more
Configuration Manager for Jira (CMJ)
Manage changes within your Jira environment with Configuration Manager for Jira (CMJ) which allows you to deploy configuration changes to test, stage, and production applications to reduce errors and minimize the risk of unnecessary downtime.Learn more
Assets and Inventory Plugin for Jira
Track the distribution, management, and servicing of physical assets (i.e., laptops, computers, and servers) and digital assets (i.e., software, application programs, and contracts) in both Jira Service Management and Software.Learn more