Canned Responses Pro Template for Jira

Boost service

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Read & respond

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Tired of typing the same things over and over in Jira? Free up your time to focus on bigger things with canned responses.

Tired of typing the same things over and over in Jira? Free up your time to focus on bigger things with canned responses.

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Key benefits 01

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Better productivity & resolution time

Copy, paste, copy, paste. No one has time .for that. Let CR Pro do it for you with intuitive and dynamic templates.

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Automated actions for service desk teams

Templates to kickstart workflows, e.g., thanking a customer can automatically close the issue and move it to “done”.

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Attachments in Canned Responses

Include attachments in your response templates with screenshots for more detailed instructions.

Customers 02

Teams who trust us

Key features 03

Transform and optimize your service desk support

Smart suggestions

Smart suggestions is a powerful tool that offers response suggestions from your bank of canned responses templates and common phrases.
Canned Feature 1

Free Chrome extension

Allows you to use all of the features Canned Responses offers directly within the existing Jira comment field for a more integrated experience.
Canned Feature 3

Advanced Visibility Permissions

Ensure your templates are available at the right time and place, and share templates between multiple projects or groups.
Canned Feature 2

More features

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Simple setup

A quick and easy setup process means you can start using your Canned Responses templates within minutes of downloading the app.

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Unlimited templates

Create an unlimited number of dynamic templates and signatures to cater to all of your service management processes and needs.

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Organized templates

Keep your templates organized in folders of your choosing. You can also start with your most frequently used templates for easy access.

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Rich text formatting

Enrich your Canned Responses templates with links, images, logos, code, and other rich text formatting with no markup needed.

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Content-aware macros

Add content-aware macros to templates to include dynamic data from Jira issues, such as reporter name, issue priority, and current user name.

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Response signatures

Create professional and standardized signatures for responses using dynamic user and project data. Define global, project, and personal signatures.

This app is a HUGE time saver for us, a true must-have for a high-volume service and support team! Highly recommended if you need macro/template functionality in Jira and/or Jira Service Desk

Josh H.

“It speeds up the whole process and gives us uniformity with our language to customers. We have recently automated our whole service desk experience, and Canned Responses Pro made that bit simpler.

Daniel T.

This app is a true-must have for a high-volume service and support team!

Shey G.

Compatible apps 03

Build the perfect service desk support combo

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Chat for Jira Service Management

Respond to customer requests faster with Chat for Jira Service Management’s agent dashboard. Canned Responses templates can be used directly in customer chat conversations to save time manually typing, copying, and pasting responses to common issues.

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HelpDesk+

Coming soon: Save time by utilizing canned responses for common issues in dedicated support channels Slack with Canned Responses Pro Templates and HelpDesk+.

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Slack Integration+

Let development teams resolve issues directly from Slack or Microsoft Teams. If teams need to go into Jira Software, they can utilize Canned Responses templates for bug reports, story points, feature requests, and other everyday tasks.

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Time to SLA

Keep track of your service level agreements (SLAs) across teams in Jira Service Management and Jira Software with Time to SLA, the #1 SLA app in Jira, helping you to fulfill more service requests on time.

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Dashboard Hub for Jira

Canned Responses speeds up resolution times and first response time and improve other KPIs, which can be tracked in Dashboard Hub – a central reporting tool for data from across your Atlassian tools (Jira Service Management, Jira Software, Opsgenie, Statuspage, and more).

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