Read & respond
in one click
Assessed for scale
Key benefits 01
Teams who trust us
Key features 03
Transform and optimize your service desk support
Smart suggestionsSmart suggestions is a powerful tool that offers response suggestions from your bank of canned responses templates and common phrases.
Free Chrome extensionAllows you to use all of the features Canned Responses offers directly within the existing Jira comment field for a more integrated experience.
Advanced Visibility PermissionsEnsure your templates are available at the right time and place, and share templates between multiple projects or groups.
A quick and easy setup process means you can start using your Canned Responses templates within minutes of downloading the app.
Create an unlimited number of dynamic templates and signatures to cater to all of your service management processes and needs.
Keep your templates organized in folders of your choosing. You can also start with your most frequently used templates for easy access.
Rich text formatting
Enrich your Canned Responses templates with links, images, logos, code, and other rich text formatting with no markup needed.
Add content-aware macros to templates to include dynamic data from Jira issues, such as reporter name, issue priority, and current user name.
Create professional and standardized signatures for responses using dynamic user and project data. Define global, project, and personal signatures.
“This app is a HUGE time saver for us, a true must-have for a high-volume service and support team! Highly recommended if you need macro/template functionality in Jira and/or Jira Service Desk”
““It speeds up the whole process and gives us uniformity with our language to customers. We have recently automated our whole service desk experience, and Canned Responses Pro made that bit simpler.”
“This app is a true-must have for a high-volume service and support team!”
Compatible apps 03
Build the perfect service desk support combo
Chat for Jira Service Management
Respond to customer requests faster with Chat for Jira Service Management’s agent dashboard. Canned Responses templates can be used directly in customer chat conversations to save time manually typing, copying, and pasting responses to common issues.Learn more
Coming soon: Save time by utilizing canned responses for common issues in dedicated support channels Slack with Canned Responses Pro Templates and HelpDesk+.Learn more
Let development teams resolve issues directly from Slack or Microsoft Teams. If teams need to go into Jira Software, they can utilize Canned Responses templates for bug reports, story points, feature requests, and other everyday tasks.Learn more
Time to SLA
Keep track of your service level agreements (SLAs) across teams in Jira Service Management and Jira Software with Time to SLA, the #1 SLA app in Jira, helping you to fulfill more service requests on time.Learn more
Dashboard Hub for Jira
Canned Responses speeds up resolution times and first response time and improve other KPIs, which can be tracked in Dashboard Hub – a central reporting tool for data from across your Atlassian tools (Jira Service Management, Jira Software, Opsgenie, Statuspage, and more).Learn more