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Chat for Jira Service Management
Respond to customer requests faster with Chat for Jira Service Management’s agent dashboard. Canned Responses templates can be used directly in customer chat conversations to save time manually typing, copying, and pasting responses to common issues.
Learn moreHelpDesk+
Coming soon: Save time by utilizing canned responses for common issues in dedicated support channels Slack with Canned Responses Pro Templates and HelpDesk+.
Learn moreSlack Integration+
Let development teams resolve issues directly from Slack or Microsoft Teams. If teams need to go into Jira Software, they can utilize Canned Responses templates for bug reports, story points, feature requests, and other everyday tasks.
Learn moreTime to SLA
Keep track of your service level agreements (SLAs) across teams in Jira Service Management and Jira Software with Time to SLA, the #1 SLA app in Jira, helping you to fulfill more service requests on time.
Learn moreDashboard Hub for Jira
Canned Responses speeds up resolution times and first response time and improve other KPIs, which can be tracked in Dashboard Hub – a central reporting tool for data from across your Atlassian tools (Jira Service Management, Jira Software, Opsgenie, Statuspage, and more).
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