Chat for Jira Service Management

Real help 

in real Chat for JSM logo time

Real help 

in real Chat for JSM logo time

A help chat widget that’s easy for you and the best support for customers, giving your customers the help they need—on platforms you both prefer.

A help chat widget that’s easy for you and the best support for customers, giving your customers the help they need—on platforms you both prefer.

Cloud fortified iconCloud fortified

Assessed for scale iconAssessed for scale

Reliability checks iconReliability checks

Key benefits 01

Support made easy

Live chat is one of the most popular customer service tools – add one to your customer portal or any website for an omnichannel service desk.

Conversational ticketing

Customers will see your public comments in Jira as messages in the chat window on your portal or website, with replies saved as comments in JSM requests.

Smart features

Integrate your knowledge base so customers can self-serve with relevant article recommendations for instant resolutions and reduced ticket volume.

Customers 02

Teams who trust us

Key features 03

Clear the way for faster issue resolutions

Easily integrate a live chat widget onto your customer-facing website with issues and support requests in Jira with no additional 3rd party chat software required.

Seamless Jira integration


Fast support


Centralized Chat Dashboard


WhatsApp business integration


More features

Agent availability

Let customers know when your agents are online and available to chat. Agents can set an online schedule to automatically show when they’re online in the chat widget.

Benefit icon

Important customer context

Arm agents with the context they need to best serve customers with a customizable pre-chat form. Agents can also see useful customer information in the Chat Dashboard.

Search icon

Identify customers

Give customers the option to login or register within the chat widget, in order to easily identify them and speed up resolution times.

“Very useful application/tool with Jira Service (Desk) Management! Our agents and clients appreciate the ability to communicate in real-time, and the fact it creates a ticket to be tracked/managed saves time!”

Harry R.

“Every chat conversation becomes a request instantly - keeping customers and agents in context.”

Thomas K.

“The application has a unique functionality - the ability to translate into any language all text elements of the interface.”

Sofia G.

Compatible apps 04

Build the perfect service delivery workflow combo

Chat for JSM logo


Create a new channel to your service desk by integrating Slack and Jira Service Management. HelpDesk+ also integrates seamlessly with Chat for Jira Service Management, allowing agents to respond to live chat tickets in Slack and work on the go on mobile.

Learn more

Slack Integration+

Create a service desk for development and engineering requests by integrating Slack with Jira Software. All requests and subsequent conversations are captured in Jira whilst minimizing context-switching, simplifying request management, and speeding up resolution times.

Learn more

Time to SLA

Fulfill more requests on time with Time to SLA, the #1 service level agreement (SLA) tracking app in Jira. Ensure teams stay on track with requests in Jira Service Management and Jira Software, whilst speeding up resolution times and boosting customer satisfaction.

Learn more

Dashboard Hub

Gain business-critical insights on how your service desk is performing with a central reporting hub that pulls data from across your Atlassian tools (Jira Software, Jira Service Management, Statuspage, Opsgenie, Insight, Confluence, and Bitbucket).

Learn more

Canned Responses Pro Templates for Jira

Boost service response time with canned responses in Chat for Jira Service Management’s agent dashboard. Support agents can use custom templates in live chat conversations to reduce typing and copying/pasting answers to common issues.

Learn more