Cloud fortified
Assessed for scale
Reliability checks
Support made easy
Live chat is one of the most popular customer service tools – add one to your customer portal or any website for an omnichannel service desk.
Conversational ticketing
Customers will see your public comments in Jira as messages in the chat window on your portal or website, with replies saved as comments in JSM requests.
Smart features
Integrate your knowledge base so customers can self-serve with relevant article recommendations for instant resolutions and reduced ticket volume.
Important customer context
Arm agents with the context they need to best serve customers with a customizable pre-chat form. Agents can also see useful customer information in the Chat Dashboard.
Identify customers
Give customers the option to login or register within the chat widget, in order to easily identify them and speed up resolution times.
HelpDesk+
Create a new channel to your service desk by integrating Slack and Jira Service Management. HelpDesk+ also integrates seamlessly with Chat for Jira Service Management, allowing agents to respond to live chat tickets in Slack and work on the go on mobile.
Learn moreSlack Integration+
Create a service desk for development and engineering requests by integrating Slack with Jira Software. All requests and subsequent conversations are captured in Jira whilst minimizing context-switching, simplifying request management, and speeding up resolution times.
Learn moreTime to SLA
Fulfill more requests on time with Time to SLA, the #1 service level agreement (SLA) tracking app in Jira. Ensure teams stay on track with requests in Jira Service Management and Jira Software, whilst speeding up resolution times and boosting customer satisfaction.
Learn moreDashboard Hub
Gain business-critical insights on how your service desk is performing with a central reporting hub that pulls data from across your Atlassian tools (Jira Software, Jira Service Management, Statuspage, Opsgenie, Insight, Confluence, and Bitbucket).
Learn moreCanned Responses Pro Templates for Jira
Boost service response time with canned responses in Chat for Jira Service Management’s agent dashboard. Support agents can use custom templates in live chat conversations to reduce typing and copying/pasting answers to common issues.
Learn more