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IT Service Management

Helpdesk+

Meet AI-powered,

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Teams support

Meet AI-powered,

Slack & Microsoftlogo-helpdesk-plus.svg

Teams support

Give employees a convenient way to receive support in the channels they already use.

Give employees a convenient way to receive support in the channels they already use.

Try for free
Try for free

Cloud fortified iconCloud fortified

Assessed for scale iconAssessed for scale

24 hour support icon24/5 support

Reliability checks iconReliability checks

Key benefits 01

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Improve employee and agent satisfaction

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Accelerate resolution times

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Track all resolution requests

Customers 02

Teams who trust us

Key features 03

Help the helpers: Make support and issue resolution a breeze

Make requesting support easy

Slack conversation of a user requesting password reset help. The HelpDesk bot marks the request as closed after another user provides guidance to use passwordreset.appfire.com.

Enhance your service desk with AI

Slack conversation where a user asks how to connect a guest to Wi-Fi, and the HelpDesk bot provides step-by-step instructions, including a link to connect.appfire.com.

Optimize your service desk

Slack conversation showing a user requesting laptop setup assistance, with the HelpDesk bot creating a support ticket (HDD-1330) and displaying its status as 'Waiting for support.

More features

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Automatic support requests

Slack or Teams conversations auto-generate requests without anyone lifting a finger in Jira or directly in the chat tools.

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Status alerts

Keep employees updated about progress with alerts in apps they are already using.

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Two-way sync

Employees can request help via Slack or Teams, while agents can work in Jira or directly in the chat tools. It’s support magic.

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Message shortcuts

Boost agent efficiency with simple ways to create Jira issues in Slack.

“Our customers are thrilled that we decided to make ticketing work for them in the environment they love most, Slack.”

Jonathan O.

“HelpDesk+ has become a critical application for our service teams, users, and management layers.”

Lameck O.

“We’ve logged three times as many requests, and now our request response time is hours instead of days.”

John P.

Compatible apps 04

Build the perfect issue resolution combo

Helpdesk + logo

Canned Responses Pro Templates

Coming soon: Save time by utilizing canned responses for common issues in dedicated support channels within Slack with Canned Responses Pro Templates and HelpDesk+.

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Slack Integration+

Integrate Jira Software with Slack or Microsoft Teams to give your employees an easy way to request development support. Integration+ offers a seamless two-way integration to minimize context-switching, simplify service request management, and speed up resolution times.

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Chat for Jira Service Management

Create a new channel for your service desk by integrating Slack and Jira Service Management. HelpDesk+ also integrates seamlessly with Chat for Jira Service Management, allowing agents to respond to live chat tickets in Slack and work on mobile.

Learn more