Slack & Microsoft
Slack & Microsoft
Assessed for scale
Key benefits 01
Teams who trust us
Key features 03
Help the helpers: Make support and issue resolution a breeze
Make requesting support easySave end users the hassle of going to a portal for help with dedicated support channels in Slack and Microsoft Teams.
Enhance your service desk with AIEmpower end users to self serve while reducing service desk ticket volume with an AI-powered chatbot, which recommends articles from your knowledge base for instant resolutions.
Optimize your service deskAll conversations are automatically converted into Jira tickets with replies synced in real-time as comments.
Automatic support requests
Slack or Teams conversations auto-generate requests without anyone lifting a finger in Jira or directly in the chat tools.
Keep employees updated about progress with alerts in apps they are already using.
Employees can request help via Slack or Teams, while agents can work in Jira or directly in the chat tools. It’s support magic.
Boost agent efficiency with simple ways to create Jira issues in Slack.
“Our customers are thrilled that we decided to make ticketing work for them in the environment they love most, Slack.”
“HelpDesk+ has become a critical application for our service teams, users, and management layers.”
“We’ve logged three times as many requests, and now our request response time is hours instead of days.”
Compatible apps 04
Build the perfect issue resolution combo
Canned Responses Pro Templates
Coming soon: Save time by utilizing canned responses for common issues in dedicated support channels within Slack with Canned Responses Pro Templates and HelpDesk+.Learn more
Integrate Jira Software with Slack or Microsoft Teams to give your employees an easy way to request development support. Integration+ offers a seamless two-way integration to minimize context-switching, simplify service request management, and speed up resolution times.Learn more
Chat for Jira Service Management
Create a new channel for your service desk by integrating Slack and Jira Service Management. HelpDesk+ also integrates seamlessly with Chat for Jira Service Management, allowing agents to respond to live chat tickets in Slack and work on mobile.Learn more