IT Service Management
Added contextual visibility
Resolve incidents quicker and more efficiently with the relevant context.
Related asset linkage
Connect related assets to incidents within Jira Service Management and Jira software to see affected services.
Canned response templates
Reply to reports of known incidents faster using canned response templates.
Right people, right time
Automatically identify and invite the relevant people to incident discussions.
Slack Integration+
Integrate Jira Software with Slack or Microsoft Teams to give your employees an easy way to request development support. Integration+ offers a seamless two-way integration to simplify service request management and speed up resolution times.
Learn moreTime to SLA
Keep track of your service level agreements (SLAs) across teams in Jira Service Management and Jira Software with Time to SLA, the #1 SLA app in Jira helping you to fulfill more service requests on time.
Learn moreAssets and Inventory Plugin for Jira
Track the distribution, management, and servicing of physical assets (i.e., laptops, computers, and servers) and digital assets (i.e., software, application programs, and contracts) in both Jira Service Management and Software.
Learn moreCanned Responses Pro Templates for Jira
Spend less time on repetitive tasks and more time helping customers with dynamic templates for common tickets in Jira Service Management, bug reports, story points, feature requests, and other tasks in Jira Software.
Learn moreWhiteboards
Collect details of an incident and reflect on why it happened, its impact, and what you should do to prevent it from happening again.
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