Assessed for scale
Key benefits 01
Teams who trust us
Key features 03
Enhance your workflows, spot bottlenecks, and improve processes
Enhance your ITSM workflowsEnjoy an enhanced Jira issue view as well as additional reports and tab panels.
No code neededAugment Jira Service Management and Software to suit your needs without coding or scripting.
Time-tracking made easyKeep an eye on useful time metrics with the Time Between Gadget, Time in Status Gadget, Status Counter Bar Chart, Number Custom Field Analyzer, and more.
Customized calendarsAdvanced calendar customization for dynamic teams. Add multiple time frames for each day, recurring/one-off holidays, and half days.
Functionality that checks all the boxes
Boost resolution time
See how quickly issues and projects are being completed with the Resolution Time, Resolutions vs Reopenings, and many more reports.
Smart issue assignment
Distribute tickets based on strategies such as "round robin" and "least loaded users".
Custom comment field
View comment data such as the first/last comment made, the user who made the comment and the time it was made directly in the issue navigator.
Get reports on your team such as Total Resolutions Per User, User Performance, First Resolved User, First Response Time, and User/Group History Report.
“We have used this plugin for over three years for workflow extensions and custom fields. It is a must-have if you need to create custom fields. We have bundled it with the Time to SLA plugin from the same vendor, as we needed more SLA functions. Extremely satisfied with both.”
“This plugin helps us to produce KPIs, which allows us to identify possible bottlenecks inside and between teams. The support is really good and reactive, the provider is client-focused, open-minded, and ready to resolve requests.”
“We are a leading Atlassian partner and this app is often included in our projects for customers. Configuration is easy and it simplifies custom field creation and management which our customers love. It's also a great app for a low price, delivering great value for money.”
Compatible apps 04
Build the perfect workflow combo
Time to SLA
Service level agreements (SLAs) are another KPI for IT and support teams. Fulfill more service requests on time with Time to SLA, the #1 SLA app in Jira. The app also tracks SLAs across teams in Jira Service Management and Jira Software.Learn More
View the Enhancer Plugin for Jira’s robust KPI metrics in Dashboard Hub, alongside reports and charts with live data from across your Atlassian tools (Jira Software, Jira Service Management, Statuspage, Opsgenie, Insight, Confluence, and Bitbucket).Learn More
Improve service desk KPIs such as First Response Time and Time to Resolution with dedicated support channels in Slack. Employees can quickly request support while support teams can resolve these requests directly from Slack, syncing everything in Jira Service Management.Learn more
Enhance your developer workflows by integrating Jira Software with Slack or Microsoft Teams. Integration+ gives your employees an easy way to request development support and teams a quick way to respond with seamless two-way integration.Learn More
Canned Responses Pro Templates
Optimize support processes by minimizing the time spent on repetitive tasks. Canned Responses Pro Templates allows teams to create dynamic templates for common tickets in Jira Service Management, bug reports, story points, feature requests, and other tasks in Jira Software.Learn more