Streamline case escalation

Facilitate efficient case escalation by linking service desk cases in Salesforce to issues in Jira. Automated two-way syncing provides shared visibility of fields, comments, and status updates.

Prioritize bug reports

Streamline bug prioritization by linking related incidents in Salesforce to a single Jira issue. Track and adjust the priority of the Jira issue based on overall impact, ensuring prompt attention to high-risk issues that affect multiple customers.

Ease request management

Enhance support efficiency by integrating Salesforce cases with JSM issues, ensuring consistency and SLA adherence. Updates, comments, and case statuses sync between systems, keeping teams aligned.

Ensure smooth project kick-offs

Facilitate smooth project handoffs by syncing Salesforce deal information with Jira. Automatically transfer project type, scope, timelines, and customer details from Salesforce to Jira issues, ensuring complete visibility expectations.

Equip teams with timely, actionable insights

Keep Salesforce up-to-date with essential insights from Jira Software and JSM, such as active incidents, historical data, and CSAT metrics for valuable context during key points in the sales cycle like renewal and cross-sell opportunities.