Keep work flowing
across Salesforce, Jira, 
and JSM
Keep work flowing
across Salesforce, Jira, and JSM
Unified cross-platform communication
Connect Salesforce, Jira Service Management, and Jira Software to eliminate silos and keep distributed teams in sync.
Efficient request and incident management
Provide users with an intuitive request management system while empowering support teams to resolve incidents faster.
Customer-centric prioritization
Prioritize customer-impacting incidents, improve response times, and consistently meet SLA requirements.
1. Support and sales teams
Seamlessly sync customer details, deals, support issues, project updates, and SLAs for faster, more personalized service.
2. Sales and engineering teams
Align on customer insights, deal progress, and project updates while resolving support issues and meeting key SLAs.
3. Engineering and support teams
Effortlessly escalate incidents, track bugs, update projects, and access vital customer data for quicker resolutions.
Streamline case escalation
Facilitate efficient case escalation by linking service desk cases in Salesforce to issues in Jira. Automated two-way syncing provides shared visibility of fields, comments, and status updates.
Prioritize bug reports
Streamline bug prioritization by linking related incidents in Salesforce to a single Jira issue. Track and adjust the priority of the Jira issue based on overall impact, ensuring prompt attention to high-risk issues that affect multiple customers.
Ease request management
Enhance support efficiency by integrating Salesforce cases with JSM issues, ensuring consistency and SLA adherence. Updates, comments, and case statuses sync between systems, keeping teams aligned.
Ensure smooth project kick-offs
Facilitate smooth project handoffs by syncing Salesforce deal information with Jira. Automatically transfer project type, scope, timelines, and customer details from Salesforce to Jira issues, ensuring complete visibility expectations.
Equip teams with timely, actionable insights
Keep Salesforce up-to-date with essential insights from Jira Software and JSM, such as active incidents, historical data, and CSAT metrics for valuable context during key points in the sales cycle like renewal and cross-sell opportunities.