Senior Support Engineer

Appfire is an enterprise collaboration software company that enables teams to plan and deliver their best work. Since launching in 2005 as one of the original Atlassian ecosystem partners, Appfire has built a portfolio of top-selling apps for more than 30,000 customers — including 55% of Fortune 500 companies. As a product-led company, Appfire identifies gaps in industries serving developers and client support teams and then builds solutions that drive productivity and efficiency. 

Appfire continues to grow exponentially, with teams spanning 20+ countries. We are financially strong, continuously meeting or exceeding revenue targets, and we invest heavily in strengthening the foundation of our organization. Being philanthropic is integral to operating our business, so we donate 1% of employee time, product, profit, and equity as part of our Pledge 1% commitment.

Come join our team!

Responsibilities: 

  • You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a vast (and growing) range of enterprise software products.

  • You will gain experience in cutting-edge technologies such as (but not limited to) Amazon AWS, Microsoft Azure, Docker containers, GCP.

  • Apply your System Administration / DevOps continuous integration and development (CI/CD) skills to integrate a variety of cutting-edge Appfire apps and Atlassian tools.

  • You will apply your leadership skills and provide technical guidance and issue-resolution support to peer and junior resources.

  • You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to software product support issues of varying complexities.

  • You will get an opportunity to work with architects, leads, and principals on escalated unresolved issues and gain knowledge through collaboration.

 

Qualification:

  • Relevant experience working as a system or application support engineer, managing and supporting enterprise-class software products.

  • Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues.

  • Scripting, database, and systems skills.

  • Excellent customer-facing and communication skills.

  • Knowledge of Atlassian's and its Marketplace products is highly desirable.

 

Why an engineering career at Appfire Technologies?

At Appfire, we're looking for passionate people in the software industry who want to work with us. We strive for a healthy, productive work-life balance while enjoying the opportunity to significantly contribute to the direction and success of a growing product company. Appfire offers excellent compensation and benefits with an outstanding opportunity for career growth.

We would be happy to hear from you if you thrive in a fast-paced, collaborative environment like this. Appfire Technologies is an Equal Opportunity Employer (EOE) M/F/D/V.

What We Offer

Application