“How did CBS Marketing streamline their promo spot production process?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire.
Atlassian consultant Ian Cooperman of Isos Technology joins Kerry O’Shea Gorgone to talk about how CBS streamlined their promo spot production process to address gaps in functionality, and bring in processes taking place outside the system (requests coming in via email, assets being shared as attachments, information tracked through spreadsheets…you name it).
Ian explains how CBS was able to get a much clearer picture of work-in-progress by enhancing Jira’s native functionality through app integrations.
For all the details, check out the CBS case study on the Isos Technology website.
About the guest
Ian Cooperman is an Atlassian Consultant on the Professional Services team at Isos Technology. He started his journey with Jira and Confluence as a Program Manager looking for a more efficient way for his digital teams to plan, track, and collaborate on work, all while providing transparency to leadership and stakeholders.
With a background in product management and agile software development, and more than 10 years of experience using Atlassian tools to optimize and scale teams, Ian helps both small and large organizations get the most value out of their Atlassian investment.
He is an Atlassian Certified Professional: Agile for Jira and Jira Project Administrator, an Atlassian ITSM Technical Sales Accredited Professional, as well as SAFe 5 Consultant Certified, and ITIL Foundations Certified.
About the show
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.