"What is Enterprise-Service Management (ESM)?" Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire's Faith Nyamande joins Kerry O'Shea Gorgone to talk about ESM (starting with what it is). We cover the difference between IT Service Management and Enterprise-Service Management and Faith shares some examples of what each looks like. Then we dive into the benefits of ESM and how to implement it at your organization.
About the guest
Faith Nyamande is Product Marketing Manager (ITSM) at Appfire.
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About the show
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
What is Enterprise Service Management (ESM)?
Employees everywhere expect more from their companies and their technology today. The instant gratification that people have come to expect in their personal lives applies to their workday, as well. From entry cards and requesting time off, to customer order tracking and everything in between, instant access to shared services is the order of the day.
That is where Enterprise Service Management (“ESM”) comes in.