Boost your service desk’s productivity with Canned Responses Pro Templates for Jira
Hosting
Products
Dynamic templates, customizable signatures, and automated actions
Canned Responses Pro Templates for Jira enables service delivery teams to spend less time on repetitive tasks and more time helping customers.
Improve productivity and resolution time
Save time on manually writing or copying and pasting responses to common issues. Create dynamic templates for comments, signatures, issue description fields, bug reports, feature requests, and more.
Streamline workflows with automated actions
Templates can trigger an automatic sequence of actions to streamline your internal workflows. Thanking a customer, for example, can automatically close the issue and transition it to “done” status.
Valuable insights for continuous improvement
Managers and team members can see exactly how templates are being used to communicate with customers, how frequently a template is utilized, and clean up unused templates in the handy Insights Panel.
Work smart in Jira Service Management and Jira Software
Support and IT Service Management Teams
Service Desk Managers
Software Development Teams
Incident Management Teams
Support and IT Service Management Teams
- Create dynamic and customizable predetermined response templates for common support and IT service management (ITSM) tickets.
- Simply add the appropriate template into an issue’s comment section to save time on typing the same message repeatedly.
- Use the Smart Suggestions feature which will offer suggestions from your bank of existing response templates as well as common phrases as you type, to save even more time.
Support and IT Service Management Teams
Service Desk Managers
Software Development Teams
Incident Management Teams
Service Desk Managers
- Create dynamic response templates on a global and project level to standardize communications. This means that regardless of their level of experience, your agents will be able to provide the same high-quality service.
- You can also create professional-looking signatures so that support agents can have the same signature for consistency.
- Track how agents are communicating with customers in the Insights Panel to see what’s working, share best practices, and streamline processes.
Support and IT Service Management Teams
Service Desk Managers
Software Development Teams
Incident Management Teams
Software Development Teams
- Collaborate seamlessly across Jira Software and Jira Service Management with support and ITSM teams.
- Create dynamic templates for bug reports, story points, feature requests, comments, signatures, issue description fields, and other common tasks.
- Spend more time developing awesome features for your internal teams and customers rather than repetitive tasks within Jira.
Support and IT Service Management Teams
Service Desk Managers
Software Development Teams
Incident Management Teams
Incident Management Teams
- Send a Slack message to a designated channel after closing an urgent production incident. This can also initiate a blameless post mortem analysis.
- Progress an existing issue to a certain status after responding to internal customers to increase efficiency.
- Automatically assign tickets to specific team members straight after responding to internal customers, to streamline workflows.
Support and IT Service Management Teams
Service Desk Managers
Software Development Teams
Incident Management Teams
Canned Responses allows you to focus on improving customer satisfaction
Key features of Canned Responses Pro Templates for Jira
Simple Setup
A quick and easy setup process means that you can start using your Canned Responses templates within minutes of downloading the app.
Unlimited Templates
Create an unlimited number of dynamic templates and signatures to cater to all of your service management processes and needs.
Organize Templates
Keep your templates organized in folders of your choosing. You can also star your most frequently used templates for easy access.
Rich Text Formatting
Enrich your Canned Responses templates with links, images, logos, code, and other rich text formatting with no markup needed.
Content-Aware Macros
Add content-aware macros to templates to include dynamic data from Jira issues such as reporter name, issue priority, and current user name.
Powerful Integration
Canned Responses is integrated with Chat for Jira Service Management, another app within our portfolio, for the complete conversational ticketing experience.
The #1 Response
Template App in Jira
More teams use Canned Responses to increase agent productivity than any other Atlassian Marketplace vendor