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Canned Responses Pro Templates for Jira

Boost your service desk’s productivity with Canned Responses Pro Templates for Jira

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Benefits

Dynamic templates, customizable signatures, and automated actions

Canned Responses Pro Templates for Jira enables service delivery teams to spend less time on repetitive tasks and more time helping customers.

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Improve productivity and resolution time

Save time on manually writing or copying and pasting responses to common issues. Create dynamic templates for comments, signatures, issue description fields, bug reports, feature requests, and more.

Streamline workflows with automated actions

Templates can trigger an automatic sequence of actions to streamline your internal workflows. Thanking a customer, for example, can automatically close the issue and transition it to “done” status.

Valuable insights for continuous improvement

Managers and team members can see exactly how templates are being used to communicate with customers, how frequently a template is utilized, and clean up unused templates in the handy Insights Panel.

Why choose this app

Work smart in Jira Service Management and Jira Software

Support and IT Service Management Teams

Create dynamic and customizable predetermined response templates for common support and IT service management (ITSM) tickets.
Simply add the appropriate template into an issue’s comment section to save time on typing the same message repeatedly.
Use the Smart Suggestions feature which will offer suggestions from your bank of existing response templates as well as common phrases as you type, to save even more time.

Service Desk Managers

Create dynamic response templates on a global and project level to standardize communications. This means that regardless of their level of experience, your agents will be able to provide the same high-quality service.
You can also create professional-looking signatures so that support agents can have the same signature for consistency.
Track how agents are communicating with customers in the Insights Panel to see what’s working, share best practices, and streamline processes.

Software Development Teams

Collaborate seamlessly across Jira Software and Jira Service Management with support and ITSM teams.
Create dynamic templates for bug reports, story points, feature requests, comments, signatures, issue description fields, and other common tasks.
Spend more time developing awesome features for your internal teams and customers rather than repetitive tasks within Jira.

Incident Management Teams

Send a Slack message to a designated channel after closing an urgent production incident. This can also initiate a blameless post mortem analysis.
Progress an existing issue to a certain status after responding to internal customers to increase efficiency.
Automatically assign tickets to specific team members straight after responding to internal customers, to streamline workflows.

Support and IT Service Management Teams

Service Desk Managers

Software Development Teams

Incident Management Teams

Huge time saver

This Add-on is a HUGE time saver for us, a true must-have for a high-volume service and support team! The developer is very responsive to support and feature requests. Highly recommended if you need macro/template functionality in JIRA and/or JIRA Service Desk.

Shey G.

Easier to automate service management

We use this heavily within our different support channels. It speeds up the whole process as well as giving us uniformity with our language to customers. We have recently automated our whole service desk experience and Canned responses made it that little bit simpler.

Daniel T.

Free up time for more important tasks

We use canned responses on our customer service department. Really helped us out with template emails in order to get us time in more important things that we need to focus on instead of copy/paste. Also great support team!

Markos S.

Allows us to better serve our customers

Canned responses is a fantastic add-on! Saves us a huge amount of time in support and allows us to provide a much better service to our customers through far more polished and informative answers that we can share in no time! This add-on is a must for any Jira Service Desk!

Andreas K.

Features

Canned Responses allows you to focus on improving customer satisfaction

Spend time on what matters

Customer satisfaction (CSAT) and net promoter scores (NPS) are just two key performance indicators (KPIs) that service delivery teams use to measure if their processes are working.
Canned Responses saves time spent on repetitive tasks, so teams can respond quickly to customers and focus on fine tuning their processes.

The Insights Panel also gives more visibility into service management workflows, making it easier to spot issues and improve processes over time. Show More Show Less

Improve resolution time even more with Smart Suggestions

Smart Suggestions is a powerful tool that offers response suggestions from your bank of Canned Responses templates and common phrases.
These suggestions will pop up as you type, simply turn on the Smart Suggestions toggle and select your favorite template.

This feature is designed to save teams even more precious time when servicing customers. Show More Show Less

Google Chrome extension for a seamless integration

We offer a free Google Chrome extension for Jira Cloud users which makes the user experience even more seamless.
Enjoy all of the features that Canned Responses has to offer directly within the existing Jira comment field (rather than within a separate comment field), for a more integrated experience. Show More Show Less

Handy Canned Responses template placement

Ensure your templates are available at the right time and place with the advanced visibility permissions feature.
Create global, personal, project, or group templates and comment signatures. You can also share templates between multiple projects or groups for added visbility and flexibility. Show More Show Less

Key features of Canned Responses Pro Templates for Jira

Simple Setup

A quick and easy setup process means that you can start using your Canned Responses templates within minutes of downloading the app.

Unlimited Templates

Create an unlimited number of dynamic templates and signatures to cater to all of your service management processes and needs.

Organize Templates

Keep your templates organized in folders of your choosing. You can also star your most frequently used templates for easy access.

Rich Text Formatting

Enrich your Canned Responses templates with links, images, logos, code, and other rich text formatting with no markup needed.

Content-Aware Macros

Add content-aware macros to templates to include dynamic data from Jira issues such as reporter name, issue priority, and current user name.

Powerful Integration

Canned Responses is integrated with Chat for Jira Service Management, another app within our portfolio, for the complete conversational ticketing experience.

Customers