Canned Responses Pro Templates for Jira

Canned Responses Pro Templates for Jira

Boost your service desk’s productivity with Canned Responses Pro Templates for Jira


Dynamic templates, customizable signatures, and automated actions

Canned Responses Pro Templates for Jira enables service delivery teams to spend less time on repetitive tasks and more time helping customers.

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Improve productivity and resolution time

Save time on manually writing or copying and pasting responses to common issues. Create dynamic templates for comments, signatures, issue description fields, bug reports, feature requests, and more.

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Streamline workflows with automated actions

Templates can trigger an automatic sequence of actions to streamline your internal workflows. Thanking a customer, for example, can automatically close the issue and transition it to “done” status.

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Valuable insights for continuous improvement

Managers and team members can see exactly how templates are being used to communicate with customers, how frequently a template is utilized, and clean up unused templates in the handy Insights Panel.

Why choose this app

Work smart in Jira Service Management and Jira Software


Canned Responses allows you to focus on improving customer satisfaction

canned responses templates improve customer satisfaction
Spend time on what matters

Customer satisfaction (CSAT) and net promoter scores (NPS) are just two key performance indicators (KPIs) that service delivery teams use to measure if their processes are working.
Canned Responses saves time spent on repetitive tasks, so teams can respond quickly to customers and focus on fine tuning their processes.

The Insights Panel also gives more visibility into service management workflows, making it easier to spot issues and improve processes over time.
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Improve resolution time even more with Smart Suggestions

Smart Suggestions is a powerful tool that offers response suggestions from your bank of Canned Responses templates and common phrases.
These suggestions will pop up as you type, simply turn on the Smart Suggestions toggle and select your favorite template.

This feature is designed to save teams even more precious time when servicing customers.
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canned responses templates jira google chrome extension
Google Chrome extension for a seamless integration

We offer a free Google Chrome extension for Jira Cloud users which makes the user experience even more seamless.
Enjoy all of the features that Canned Responses has to offer directly within the existing Jira comment field (rather than within a separate comment field), for a more integrated experience.
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Handy Canned Responses template placement

Ensure your templates are available at the right time and place with the advanced visibility permissions feature.
Create global, personal, project, or group templates and comment signatures. You can also share templates between multiple projects or groups for added visbility and flexibility.
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Key features of Canned Responses Pro Templates for Jira

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Simple Setup

A quick and easy setup process means that you can start using your Canned Responses templates within minutes of downloading the app.

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Unlimited Templates

Create an unlimited number of dynamic templates and signatures to cater to all of your service management processes and needs.

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Organize Templates

Keep your templates organized in folders of your choosing. You can also star your most frequently used templates for easy access.

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Rich Text Formatting

Enrich your Canned Responses templates with links, images, logos, code, and other rich text formatting with no markup needed.

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Content-Aware Macros

Add content-aware macros to templates to include dynamic data from Jira issues such as reporter name, issue priority, and current user name.

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Powerful Integration

Canned Responses is integrated with Chat for Jira Service Management, another app within our portfolio, for the complete conversational ticketing experience.


The #1 Response
Template App in Jira

More teams use Canned Responses to increase agent productivity than any other Atlassian Marketplace vendor

Support and Resources

Support and Resources