Request management

Give your employees and customers an easy way to request support from your Jira service desk and a seamless request management tool for your teams.

Find a partner

Teams who trust us

Main benefits

Meet all users where they are with conversational ticketing, an easier way to request support while taking pressure off your support teams.

More choices, better experiences

Reduced service desk ticket volume

Enhanced workflow visibility

More benefits

Enhanced workflow visibility

Create and update Jira issues from chat tools without switching context.

Chat-based approval routing

Route approval workflows through chat tools to help speed up service resolution.

Robust agent support toolset

Agent tools such as internal and external comments, off-hours, automatic replies, and more.

Admin dashboard & advanced reporting

Enterprise-ready app management and reporting so teams can spot bottlenecks and optimize processes.

Supporting apps 02

Apps that enhance this solution use case

Chat for Jira Service Management

Improve first response and resolution time SLAs with a live chat widget on your customer portal or website. Customers will have an easy way to request support in real time and all live chat conversations are synced in Jira Service Management.

Learn more

Canned Responses Pro Templates for Jira

Spend less time on repetitive tasks and more time helping customers with dynamic templates for common tickets in Jira Service Management, bug reports, story points, feature requests, and other tasks in Jira Software.

Learn more

HelpDesk+

Integrate Jira Service Management and Slack with HelpDesk+ to give your employees an easy way to request IT and general support. The app’s AI-powered chatbot also empowers employees to self-serve while reducing service desk ticket volume.

Learn more

Slack Integration+

Integrate Jira Software with Slack or Microsoft Teams to give your employees an easy way to request development support. Integration+ offers a seamless two-way integration to simplify service request management and speed up resolution times.

Learn more

“This app is a HUGE time saver for us, a true must-have for a high-volume service and support team!”

Shey G.

“This is the best way to integrate chat as an additional communication channel to Service Desk. Works perfectly within the portal, mobile screens, and external websites. The (auto-refreshing) agent issue view allows agents to interact with the customers from within JIRA naturally.”

Thomas K.

“We have recently automated our whole service desk experience, and Canned responses made it that bit simpler.”

Daniel T.