Enhancer Plugin for Jira
Custom fields, workflow tools, & KPI metrics with the Enhancer Plugin for Jira
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Create effective workflows, spot bottlenecks, and improve processes
The Enhancer Plugin for Jira allows you to track key performance indicators (KPIs) for support and dev teams, see the bigger picture within data, and get the most out of your workflows.
Enhance your custom fields
Choose from over 30 additional custom fields that collect data and KPIs on issues in the background, so that you don’t have to. Just sit back and analyze the data on user-friendly screens.
Enhance your workflows
An out-of-the-box solution that boosts your Jira workflow conditions, validators, and post functions without the need for you to spend time coding, scripting, or maintaining these.
Enhance your reports
Use reports and gadgets to get quick and live insights on everything from individual issues to projects with multiple workflows – enabling you to see the bigger picture across your data.
A vital solution for service delivery & development teams
Support & ITSM Teams
Service Desk Managers
Dev Teams
Incident Managers
Support & ITSM Teams
- IT and support teams are under increasing pressure to deliver seamless support for both internal and external stakeholders. Implementing effective workflows, automations, and dashboards are crucial for excellent customer support processes.
- This app has workflow tools that have been designed for support and IT service management (ITSM) teams. This includes the ability to track key performance indicators (KPIs) such as how many times an issue has entered a particular status, which team member transitioned an issue into a status, and much more.
- As well as handy features like automatic linked issue field updates for fields such as service owner within linked ITSM service requests.
Support & ITSM Teams
Service Desk Managers
Dev Teams
Incident Managers
Service Desk Managers
- Create clear key performance indicators (KPIs) for support and dev teams such as issue resolution time, reopened issue rate and issue volume trends.
- You can also utilise quick and live insights to see the bigger picture when managing projects with multiple workflows. Get the most out of your workflows with powerful analytics for insight-driven teams.
- The app also has smart workload distribution with strategy based user assignments such as the least number of assigned issues in total to avoid single point of failure.
Support & ITSM Teams
Service Desk Managers
Dev Teams
Incident Managers
Dev Teams
- Get reports including the original estimate, work log entry, and actual time spent on project issues to spot discrepancies, gauge performance, and track billable hours for invoicing. You can also track the performance of groups, such as developers, UX designers, and QA engineers, to get a holistic view.
- Track key performance metrics in any work setting such as Kanban, Agile or waterfall, by defining status entry and status exit custom fields. For example: analysis (begin/end), development (begin/end), test (begin/end).
- Improve your estimation practices using the Field Change Counter Custom Field to analyze the number of changes in the estimation field. Easily see if issues are arising due to poor estimation or scope creep, for example, and nip these issues in the bud.
Support & ITSM Teams
Service Desk Managers
Dev Teams
Incident Managers
Incident Managers
- Streamline incident management processes by distributing incident tickets based on strategy strategies such as round robin or least loaded users. This is easy to achieve with the smart assignment capability within the Enhancer Plugin for Jira.
- The Reopened Counter Custom Field can also help improve your incident management processes. Find out the root cause of why an incident has been reopened multiple times. Poor development, inexperienced test engineers, or lack of impact analysis, for example, could be the real painpoints to address.
- Set permissions such as only allowing team members with an Incident Manager role to approve critical incident tickets, to comply with the incident management policies in your company. You can also use role-based assignments to escalate issues for effective incident management.
Support & ITSM Teams
Service Desk Managers
Dev Teams
Incident Managers
The Enhancer Plugin for Jira increases visibility into your service delivery workflows
Enhance your Jira experience
Enjoy an enhanced Jira issue view as well as additional reports, tab panels, and workflows tools.
An out-of-the-box solution
Augment Jira and Jira Service Management to suit the needs of your team without coding or scripting.
Identify bottlenecks in your workflows
Easily identify bottlenecks in your workflows with the Time Tracking (time in status) status feature.
Calendar and holiday customization
Advanced calendar customization for dynamic teams. Add multiple time frames for each day, recurring/one-off holidays, and half days.
Key features of the Enhancer Plugin for Jira
Time tracking made easy
Keep an eye on useful time metrics with the Time Between Gadget, Time in Status Gadget, Status Counter Bar Chart, and Number Custom Field Analyzer.
Improve team performance
Get reports on your team such as Total Resolutions Per User, User Performance, First Resolved User, First Reponse Time, and User/Group History Report.
Boost resolution time
See how quickly issues and projects are being completed with the Resolution Time, Resolutions vs Reopenings, and many more.
Analyze user and date fields
Our Two-Dimensional Filter Gadget displays user and date custom fields (such as resolution user and resolution date for example) in a handy matrix.
Comment custom field
View comment data such as the first/last comment made, the user who made the comment and the time it was made directly in the issue navigator.
Powerful integration
The Enhancer Plugin is integrated with Time to SLA, another app within our portfolio, so your teams can easily create, track, and report on service level agreements
Custom fields, workflow tools, and KPI metrics
Get the most out of service delivery workflows with the Enhancer Plugin for Jira
